Oracle Enterprise Manager 1.0.4.0.0 Manual de usuario descargar pdf (Pagina 28)

Reading and Mapping Ticket Templates

4-2 Connector Installation and Configuration Guide

Note: In the tables, * denotes a literal string and ** indicates if the

attribute applies.

Table 4–2 Ticket Creation (Service_Manager_Default_Incident_AutoClose.xsl Mappings)

Conditiona

l Branch

Service

Manager

Ticket

Attributes

Enterprise Manager Alert Attributes Value

Severity Conditional Settings

Enterprise Manager Service Manager

25 (Critical) 2 (Urgent)

20 (Warning) 3 (Medium)

Unreachable Start 2 (Urgent)

Agent unreachable 2 (urgent)

Blackout Start 3(Med)

Derived

IF TicketID

is blank

If the ticket id is not present in the alert,

it assumes a create incident.

Category Corresponds to the out-of-the-box

Service Manager setting of ’shared

infrastructure’ for a category.

sharedinfrastructure

Subcategory Corresponds to the out-of-the-box

Service Manager setting of ’enterprise’

for a sub-category.

enterprise

ProductType Corresponds to the out-of-the-box

Service Manager setting of ‘applications’

for a ProductType.

applications

ProblemType Corresponds to the out-of-the-box

Service Manager setting of ‘none’ for a

ProblemType.

none

PrimaryAssign

mentGroup

Corresponds to the out-of-the-box

Service Manager setting of ‘HELPDESK’

for the primary assignment group.

HELPDESK

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Oracle Enterprise Manager 1.0.4.0.0 Manual de usuario Pagina 28

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